The story is a little different when it comes to car rental; if you happen to be the “right” kind of customer you will almost always get a good rate on your booking. Even if you are only a first time renter the first time you book with a new company, they have a lot to learn from. What I mean by this is that they have not been in business long enough to know how to book with the best interest of their customers in mind.
To begin with, the best way to approach HCS and Case Solution is to make your reservations as early as possible. They are trying to keep their available seats filled, and if you can provide a great customer service experience that is all that matters. If you make the reservation a week or two weeks before the date of travel, you can usually get a much better deal.
The next thing you want to do is check customer reviews. This is especially important if you are considering using the use of Yelp or Angie’s List to find out what the public thinks of your company. The last thing you want to do is waste your time. When your customer service is poor, you may as well go to the next best place, which is the major online review sites.
When you choose the “partnership” and come into their organization, you have to understand that you will have to make a reservation first and then ask the case manager if they will allow you to call your own car reservation. This will not change the points that will be assigned to you, but it will make the reservation look better in your eyes. Keep in mind that each reservation is evaluated by the individual case manager; if they see that you’re willing to ask questions about things that were confusing then you will definitely be in a better situation.
Customer loyalty is also crucial. People don’t like when you take advantage of them; if you give them what they want to keep doing business with you then they will keep coming back. This is why you will often see rental companies giving you a lower price at the beginning and then raising it after you’ve already made your reservation.
You also need to always think about how the new customer will get on with your staff. Try and understand how to keep everyone on the same page and learn some basic etiquette, but also try and create a level of comfort and familiarity within the company that will be helpful for your new client.
Once you know a bit about your customer base, you can start to create a “case study”. After all, they are used to dealing with you so they won’t be able to resist going into your case study help section and asking questions about how things work there.
In case analysis, the objective is to find out how the public perceives your company and if they would recommend your company to their friends. This is why in your case analysis help you should have a section called “Khan Academy” in it. Explain what the marketing department does for the company and how it will make their job easier.
Have an informal meeting with the public so that they can get a feel for how you work. Do not make it formal, just meet them in a casual way and let them know that your goal is to give them quality service. Ask questions about things that they are curious about and if you are still having problems then they will be more likely to give you a chance.
The more you can show them that you listen to their problems and that you care about them, the more they will be loyal to you and they will not want to leave you. The more they care about you and your company, the more they will be willing to share their personal information with you. and you will have a stronger relationship than you may have ever imagined.